Refund policy
Right of withdrawal – 14 days
If you buy as a consumer, you can withdraw from your purchase without giving any reason within 14 days of receiving the product (Hungarian Government Decree 45/2014 (II. 26.), implementing the EU Consumer Rights Directive). If one order arrives in several parcels, the period starts when you receive the last product. You meet the deadline if you send your withdrawal statement before the 14 days are over.
How to withdraw
Send us a clear statement by email to reactivestores@reactivestores.com or by post to Creative Distribution Kft., Bécsi út 30, 2080 Pilisjászfalu, Hungary. Please include your order number and the product(s) you are returning. You may use the model form below, but you don't have to.
Returning the product
- Send the product back within 14 days of sending your withdrawal statement to: Creative Distribution Kft., Bécsi út 30, 2080 Pilisjászfalu, Hungary. You meet the deadline if you send the product before the 14 days are over.
- You pay the direct cost of returning the product.
- If possible, please return the product in its original, undamaged packaging, with all accessories and documentation.
- You are only liable for a loss in value if you handled the product more than needed to establish its nature, characteristics and functioning.
Refunds
- We refund your payment within 14 days of receiving your withdrawal statement. If you withdraw from the whole order, we also refund the delivery cost, up to the cost of the cheapest delivery method (GLS, 1,390 Ft).
- We may hold back the refund until we have received the product back, or until you have shown proof that you sent it, whichever is earlier.
- We refund with the same payment method you used. For cash on delivery orders we refund by bank transfer, with your agreement; please give us your bank account number. The refund costs you nothing extra.
When the right of withdrawal does not apply
By law, there is no right of withdrawal, among others:
- for sealed video games, films, music or software, if you opened the packaging (for example the factory seal) after delivery;
- for sealed goods that cannot be returned for health or hygiene reasons once opened (for example earphones, headphones, headsets), if you opened the packaging after delivery;
- for digital content not on a physical medium (for example download codes), if delivery started with your express prior consent and you acknowledged that you would lose your right of withdrawal;
- for products made to your specifications or clearly personalised;
- if you did not buy as a consumer but for business or professional purposes.
The full rules are in our Terms and Conditions (ÁSZF).
Faulty, damaged or wrong items
Please check your parcel when you receive it. Do not accept a damaged or opened parcel, or ask the courier to record the damage, and write to us.
If an item is faulty, damaged or not what you ordered, write to us as soon as possible at reactivestores@reactivestores.com. Include your order number and a description of the fault, and if possible a photo or video. If the item is faulty, we send a courier to collect it and repair it, or replace it if it cannot be repaired. We pay for the repair, the replacement and the shipping.
For faulty goods your statutory warranty rights (and any guarantee) apply, independently of the right of withdrawal. Details are in our Terms and Conditions.
Exchanges
If you would like a different product, the quickest way is to withdraw from the purchase and place a new order for the item you want.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Creative Distribution Kft., Bécsi út 30, 2080 Pilisjászfalu, Hungary, reactivestores@reactivestores.com
I hereby give notice that I withdraw from my contract for the sale of the following product(s):
Order number:
Product(s):
Ordered on / received on:
Name of consumer:
Address of consumer:
Bank account number (for cash on delivery orders, for the refund):
Signature of consumer (only if this form is sent on paper):
Date: