Legal notice

Our General Terms and Conditions are available in Hungarian (Általános Szerződési Feltételek, ÁSZF) and in English. If the two versions differ, the version more favourable to the consumer applies (section 4.7).

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions set out the conditions under which the services available on the website www.reactivestores.com (the "Service"), operated by Creative Distribution Kft. (registered office: Bécsi út 30, 2080 Pilisjászfalu, Hungary; the "Operator"), may be used by its users (the "User").

1. Public information

1.1 Service provider details:

Name: Creative Distribution Korlátolt Felelősségű Társaság
Registered office: Bécsi út 30, 2080 Pilisjászfalu, Hungary
Registry court: Budapest Környéki Törvényszék Cégbírósága (Company Registry Court of the Budapest Environs Regional Court)
Company registration number: 13-09-217405
Tax number: 27091737-2-13
Email address regularly used for contact with users: reactivestores@reactivestores.com
Web hosting: Shopify Inc
Mail-order licence number:

1.2 Hosting provider details:

Name: Shopify (USA) Inc
Registered office: 33 New Montgomery St Ste 750, San Francisco, California 94105
Company registration number: US108572868
Tax number: 47-1039071
Contact: https://www.shopify.com/contact

2. General conditions

2.1 Buying without registration: Registration is not a condition of purchase; the User can place an order without a customer account. Any natural person, legal person or unincorporated business organisation meeting the conditions in section 2.5 may be a User who, before ordering, accepts the General Terms and Conditions of www.reactivestores.com in force when the order is placed. All mandatory details must be given truthfully when ordering; they serve to make performance of the contract possible and to identify the User.

2.2 Email address: The User provides their email address, which must be their own. The email address may not be a well-known brand or a generic commercial term, unless the User is entitled to use it. The email address may not be an offensive or obscene word. The Operator of www.reactivestores.com reserves the right to delete registrations created with an email address that does not meet these conditions when checking registrations, and to notify the User of this.

2.3 Status of the Service Provider: The products offered in the www.reactivestores.com webshop are sold by the Service Provider (Creative Distribution Kft.) in its own name. The sales contract is concluded between the User and the Service Provider, and the Service Provider is liable for performing the contract in accordance with the law. Products are delivered by courier services engaged by the Service Provider.

2.4 Warranty and guarantee: We generally offer new products on the website. Products are covered by statutory warranty and product warranty under the law, and new durable consumer goods subject to the mandatory guarantee are covered by a guarantee (sections 6–8). For used products, the limitation period for statutory warranty claims is one year.

2.5 The User is entitled to use the Service, and may create a user account, only if:
- as a natural person, they are over 18 years of age and their legal capacity is not restricted; or
- they are a minor over 14 years of age and, when using the Service, they dispose only of their own earnings from work;
- they act on behalf of a legal person or an unincorporated business organisation, and the User warrants that they are entitled to represent that organisation;
- natural and legal persons may place orders or register in their own name, with true details and contact information. The Operator reserves the right to restrict access to the Service for a User who registers with false details or more than once.

2.6 The User must provide true details when placing an order. If the User has registered and any of their details change, they must record the change in their account. A User may have only one user account. If the Operator detects that a User maintains several accounts, it may suspend them. If the Operator learns that a User has registered with false details, or it can be assumed that two or more accounts were registered or are used by the same person, it suspends the use of the account concerned. The User must give accurate and true contact details (full name, address, telephone number, email address). If the Operator learns that these details are not true and the User cannot be reached on the basis of them, the Operator may restrict the User's access.

3. Other conditions of using the Service

3.1 The Service Provider operates the webshop as a service provider within the meaning of Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (EKT). The Service Provider is liable, in accordance with the law, for the products sold in the webshop and for performing the contracts concluded for them. The User must ensure that content made available by the Service is archived where necessary (for example for later use). The Operator is entitled, but not obliged, to check content published or made available by the User through the Service, and is entitled, but not obliged, to look for signs of unlawful activity on the pages or places referred to by information published through the Service.

3.2 We ask the User to notify the Operator without delay, stating the place and content concerned, if any content available through the Service is unlawful. The Operator reserves the right to refuse unfounded and abusive complaints; otherwise, if in good faith it finds a complaint well-founded, it removes the information from the place indicated in the complaint in accordance with the EKT. The User may send complaints about unlawful information to: reactivestores@reactivestores.com

3.3 The User is solely liable for content published or made available by the User, including any pecuniary or non-pecuniary damage caused by or otherwise arising in connection with that content. Accordingly, the User must also ensure that content made accessible or available by the User (for example personal or special data of third parties, comments, images, or intellectual works protected by copyright or other rights) does not infringe the rights of third parties or the law, directly or indirectly (for example by inciting a criminal offence). If a third party, authority or court raises a claim or starts proceedings in connection with content published or made available by the User through the Service, the User bears all expenses, costs and damages arising in connection with such claims or proceedings. The User also undertakes to take every measure required by the Operator in connection with infringements and abuses, and to protect the Operator's reputation (for example making a public or other statement accepting responsibility for the abuse or infringement and clearly stating that the Operator is not involved), including measures to avoid associating the infringement or abuse with the Operator's name and to prevent and reduce the damage and risks arising for the Operator from such events.

3.4 In the event of infringements related to the Service, the Operator cooperates with the authorities, within the limits required by law, to hold those responsible to account. The User also bears all risks and liability associated with using the Service, including the risk of damage and other losses caused in the User's computer system by harmful content (for example viruses, worms) made accessible or available through the Service by other users, as well as damage arising for the User during use and damage caused to others.

3.5 If any provision of this Agreement proves invalid or unenforceable, it is replaced by a provision that validly achieves an economic effect as close as possible to the purpose of the invalid or unenforceable provision.

4. Detailed description of using the Service

4.1 Customer account: Purchases are possible without a customer account. If the webshop offers a customer account, the User can sign in with their email address and view their previous orders there. Fields marked as mandatory must be completed when ordering.

4.2 Ordering: The User can place an order with or without registration (a customer account). Acceptance of the General Terms and Conditions in force at the time is mandatory. When ordering, the User chooses the delivery method (home delivery, parcel locker, parcel point or post office); the available delivery methods, their costs and the delivery area are set out in the Shipping policy. We send an automatic confirmation of the order to the email address given during ordering. The confirmation email contains the details given by the User when submitting the order, the order details, the details of the products ordered, the order number, any comments of the User on the order, and the chosen payment and delivery method.

We sell products only in quantities for household use. If it can be assumed that an order exceeds this quantity, Creative Distribution Kft. reserves the right to refuse the Buyer's offer.

4.3 Correcting input errors: Before sending the order, the User sees a summary of all order details on the checkout page (products, delivery and billing details, delivery and payment method, total), and can change them at any time until the order is sent; the contents of the cart can be changed on the cart page. After the order has been placed, the order details can be changed by email.

4.4 The User acknowledges that if they order delivery of the product together with the product, delivery costs arise, which the User must pay. The Operator informs the User of the exact delivery cost before the order is placed, and by placing the order the User acknowledges that, where delivery has been ordered, they must pay the delivery fee in addition to the price of the product. The Service Provider delivers within Hungary and to the European countries listed in the Shipping policy. The User can find out about delivery fees and the delivery area in advance in the Shipping policy. The delivery cost is shown in the order menu, in the cart total and on the invoice.

4.5 By placing the order and accepting these General Terms and Conditions, the User expressly acknowledges and agrees that the Service Provider issues an electronic invoice for orders in respect of the transaction, and the User undertakes to accept the electronic invoice issued. The Service Provider sends the electronic invoice in a separate email.

4.6 The contract concluded is not a written contract, is not filed, and so cannot be accessed later. The conclusion of the contract is evidenced by the electronically stored purchase data, which the Service Provider keeps for the periods required by the accounting and tax laws.

4.7 The contract is concluded in Hungarian or English, depending on the language in which the User uses the webshop. These General Terms and Conditions are available in Hungarian and English; if the two versions differ, the version more favourable to the consumer applies.

4.8 The User can find the contact details of the Service Provider and of Customer Service on the Contact information page of www.reactivestores.com. The Service Provider does not operate a personal pickup point (shop); products are sold for delivery only.

4.9 The User acknowledges that by clicking the order button they undertake to pay the price of the service. The price can be paid online by card when placing the order, or, where it can be chosen at checkout, by cash on delivery when the parcel is received.

4.10 Delivery deadline: During ordering, the Operator informs the User that if the product ordered is in stock (the Operator informs the User of this during ordering), the expected arrival time of the goods within Hungary may not be more than one week; for deliveries abroad, the delivery time varies by country, but is at most 30 days from the conclusion of the contract. If the goods ordered are not in stock, the User is informed during ordering when the goods will arrive at the Operator. The Service Provider undertakes that the User can receive the goods within 1 week of their arrival at the Operator.

4.11 Cancelling an order: The User may cancel their order in writing or orally, by giving the order number, with either the Operator or the Service Provider, until they have received the goods.

4.12 Complaints: After the service has been provided, the User can contact the Service Provider about the sale of products using the contact details given on the website. The User acknowledges that any complaints about the service can be made to the Service Provider using its contact details. The Service Provider must investigate complaints within 30 days and inform the User of the outcome.

4.13 Out-of-court complaint handling: If the Service Provider has investigated and rejected a complaint, the User may turn to the conciliation board (Békéltető Testület) competent for the User's place of residence or stay. The list of competent conciliation boards is available at http://www.bekeltetes.hu/. If the consumer has no place of residence or stay in Hungary, the Budapest Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry is competent, based on the Service Provider's registered office (address: Krisztina krt. 99, 1016 Budapest; telephone: +36-1-488-2131; fax: +36-1-488-2186; email: bekelteto.testulet@bkik.hu). The Service Provider is obliged to cooperate in conciliation board proceedings.

If you have a complaint about a purchase made online and you don't want to have to go to court, you may be able to use online dispute resolution to reach an out-of-court settlement. You can only use it if you live in the EU. The European Online Dispute Resolution Website is available here: http://ec.europa.eu/odr

4.14 Information: The User can ask the Service Provider about how the digital content they wish to order works and about the applicable technical protection measures. The User can also ask the Service Provider about the interoperability of the digital content with hardware and software.

4.15 Customer service: After the sale, the User can contact central customer service using the contact details on the Contact information page of www.reactivestores.com.

4.16 Pre-orders: Products available for pre-order are not yet in the Service Provider's warehouse; the expected shipping date is shown on the product page. The Service Provider fulfils pre-orders in the order in which they were placed. If the arrival of the product is delayed, the Service Provider informs the User by email, and the User may cancel the order free of charge under section 4.11 until they receive the product; the Service Provider refunds any amount already paid within 14 days of the cancellation.

4.17 For a digitally distributed game ordered by digital purchase, no tangible, physical item (for example a data carrier, printed manual or DVD case) is sent. Instead, the Buyer receives a unique game code by email at the end of the purchase, with which the game can be downloaded from the publisher's website.

Matters relating to Digital Purchases cannot be handled in shops or by telephone; for questions about activating or using the download code, technical support is provided directly by the content provider.

We serve only quantities for household use; this is currently a maximum of 2 of any one digital game.

We can sell digital download codes only within Hungary. Physical products (such as boxed games) are shipped within Hungary and to the European countries listed in our Shipping policy.

5. Right of withdrawal

5.1 If the User is a consumer, in the case of an off-premises contract or a distance contract, they are entitled to withdraw from the contract within 14 days without giving any reason, under section 20 (1) of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

5.2 If the User wishes to exercise the right of withdrawal, they must send a clear statement of their intention to withdraw to our postal address (Creative Distribution Kft., registered office: Bécsi út 30, 2080 Pilisjászfalu, Hungary) or our email address (reactivestores@reactivestores.com). For this purpose they may also use the model statement in Annex 2 of Government Decree 45/2014 (II. 26.), which is also given below. The withdrawal period expires 14 days after the day on which the User, or a third party other than the carrier indicated by the User, receives the product (for several products, the last product; for a product consisting of several lots or pieces, the last lot or piece supplied). For a contract for the provision of services, the User may exercise the right of withdrawal within fourteen days of the conclusion of the contract. The User exercises the right of withdrawal in time if they send the withdrawal statement at any time before the end of the period above.

"Model withdrawal/cancellation form
(complete and return this form only if you wish to withdraw from or cancel the contract)
To:
I/We hereby give notice that I/we withdraw from/cancel my/our contract for the sale of the following goods or for the provision of the following service:
Date of conclusion of the contract / date of receipt:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is notified on paper)
Date"

5.3 If the User withdraws from this contract, the Service Provider refunds all payments made by the User, including the delivery cost (except for the additional costs arising because the User chose a delivery method other than the least expensive standard delivery offered by the Service Provider), without undue delay and at the latest within 14 days of receiving the User's withdrawal statement. The Service Provider makes the refund using the same means of payment as used in the original transaction, unless the User expressly agrees to a different means of payment; the User incurs no additional costs as a result of this means of refund.

5.4 The User must send the product back to the Service Provider without undue delay, and at the latest within 14 days of communicating the withdrawal statement. The deadline is met if the product is sent before the 14-day period has expired. The User bears the direct cost of returning the product.

Return address for products: Bécsi út 30, 2080 Pilisjászfalu, Hungary

5.5 The User can only be held liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. The Service Provider may withhold the refund until it has received the product back, or until the User has supplied evidence of having sent it back, whichever is earlier.

5.6 If, under a contract for the provision of services, the User exercises the right of cancellation after performance has begun, the User must reimburse the Service Provider's reasonable costs in the settlement.

5.7 The right of withdrawal cannot be exercised:

- for products that are not prefabricated and were made according to the consumer's instructions or at their express request, or products that were clearly personalised for the consumer;
- for sealed products that are not suitable for return for health protection or hygiene reasons once unsealed after delivery (in particular: thermometers; earphones, headphones, headsets, gaming headsets; razors, electric shavers, epilators, electric shaver parts/accessories: foil and blades, shaver heads, trimmers; intense pulsed light (IPL) hair removers; facial cleansing brushes, skin exfoliators, waxing devices, wax cartridges; skin care products, creams; toothbrushes, toothbrush heads; oral irrigators, oral care centres; manicure/pedicure devices and their accessories; hair stylers (hair straighteners, flat irons, curlers, crimpers, curling tongs, conical wands, hot air stylers); hair clippers, beard trimmers, body hair trimmers, ear/nose hair trimmers; inhalers; massagers and their accessories; VR glasses and/or headsets, activity trackers, "smart watches", blood pressure and/or heart rate monitors, breathalysers, blood sugar and/or cholesterol meters, hearing aids, muscle and nerve stimulators (TENS), facial saunas, inhalers, dummies and baby bottles, foot spas, face masks, microdermabrasion devices, joint warmers/supports, bed warmers, heating pads, foot warmers, pillows, mattresses, mattress protectors, mattress toppers, duvets, blankets, duvet covers, sheets; bed, armchair or sofa covers; eye masks; bath, wash and cleaning sponges/puffs; nail brushes; protective goggles, and any product that is in lasting contact with the human body or body fluids during its intended use);
- for the sale of sealed audio or video recordings or computer software, if the consumer opened the packaging after delivery;
- for digital content not supplied on a tangible medium, if the business began performance with the consumer's express prior consent and the consumer, together with that consent, acknowledged that they would lose their right under section 20 once performance began;
- for buyers who are not consumers, and for contracts concluded for business or professional purposes; and
- in other cases specified by law.

6. Statutory warranty for defects (kellékszavatosság)

6.1 The entitled party's warranty claim expires one year after performance; in the case of a consumer contract, however, the limitation period is two years, and one year for used goods. In a consumer contract, the entitled party may notify the defect within two months of discovering it.

6.2 When can the User exercise their warranty rights?
In the event of defective performance by the Service Provider, the User may assert a warranty claim against the business in accordance with the rules of the Hungarian Civil Code.

6.3 What rights does the User have under a warranty claim?
At their choice, the User may make the following warranty claims:
They may request repair or replacement, unless fulfilling the claim chosen by the User is impossible or would involve disproportionate additional costs for the business compared with fulfilling another claim. If they did not or could not request repair or replacement, they may request a proportionate price reduction, or the User may repair the defect themselves or have it repaired by someone else at the business's expense, or, as a last resort, withdraw from the contract. In a contract between a consumer and a business for the sale of goods that are movable items, the supply of digital content or the provision of digital services, the User may not, when exercising warranty rights, repair the defect themselves or have it repaired by someone else at the business's expense.
They may switch from the chosen warranty right to another, but the User bears the cost of switching, unless it was justified or the business gave cause for it.

6.4 Within what period can the User assert a warranty claim?
The User must notify the defect without delay after discovering it, and no later than two months after discovering it. However, the User can no longer assert warranty rights after the two-year limitation period from performance of the contract. For used goods, this period is one year.

6.5 Against whom can the User assert a warranty claim?
The User can assert a warranty claim against the business.

6.6 What other conditions apply to asserting warranty rights?
Within one year of performance, there is no condition for asserting a warranty claim other than notifying the defect, provided the User proves that the product or service was supplied by the Service Provider business. After one year from performance, however, the User must prove that the defect they identified already existed at the time of performance.

7. Product warranty (termékszavatosság)

7.1 When can the User exercise product warranty rights?
In the event of a defect in a movable item (product), the User may, at their choice, assert their statutory warranty right or a product warranty claim.

7.2 What rights does the User have under a product warranty claim?
As a product warranty claim, the User may only request repair or replacement of the defective product.

7.3 When is a product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market, or if it does not have the characteristics given in the manufacturer's description.

7.4 Within what period can the User assert a product warranty claim?
The User can assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this period, the right is lost.

7.5 Against whom and under what other conditions can the User assert a product warranty claim?
The User can exercise product warranty rights against the producer or distributor of the product (together: the manufacturer). When asserting a product warranty claim, the User must prove that the product defect existed when the manufacturer placed the product on the market.

7.6 When is the manufacturer (distributor) released from product warranty obligations?
The manufacturer (distributor) is released from its product warranty obligation only if it can prove that:
– it did not manufacture or place the product on the market in the course of its business, or
– the defect could not be detected according to the state of science and technology at the time the product was placed on the market, or
– the defect of the product results from the application of a law or a mandatory regulatory requirement.
It is sufficient for the manufacturer (distributor) to prove one reason to be released.
The User may assert a statutory warranty claim against the business and a product warranty claim against the manufacturer for the same defect at the same time, in parallel. If the product warranty claim is successfully asserted, the User can assert the statutory warranty claim for the replaced product or the repaired part of the product only against the manufacturer.

8. Guarantee (jótállás)

8.1 Which products are covered by the mandatory guarantee?
The Service Provider provides a mandatory guarantee under Government Decree 151/2003 (IX. 22.) (the "Decree") for new durable consumer goods purchased under a consumer contract. Durable consumer goods are the products listed in Annex 1 of the Decree.

8.2 How long is the guarantee period?
The length of the guarantee depends on the sale price of the product as follows:
a) two years for a sale price from 10,000 forints up to 250,000 forints,
b) three years for a sale price above 250,000 forints (from 250,001 forints).
Missing these deadlines results in loss of rights, except in the following case: if the consumer good is repaired, the guarantee period is extended, from the day it was handed over for repair, by the time during which the consumer could not use the good as intended because of the defect.
The Service Provider communicates the guarantee period for each product at the latest when the User receives the product, through the details on the guarantee card.

8.3 When does the guarantee period begin?
The guarantee period begins when the consumer good is handed over to the consumer or, if commissioning is carried out by the Service Provider or its agent, on the day of commissioning. If the consumer has the good commissioned more than six months after handover, the guarantee period begins on the day of handover.

8.4 What rights does the User have under the guarantee?
In the event of a defect covered by the guarantee, the consumer may primarily, at their choice, demand repair or replacement, unless fulfilling the chosen guarantee claim is impossible or would result in disproportionate additional costs for the Service Provider compared with fulfilling another guarantee claim, taking into account the value the service would have without the defect, the seriousness of the breach of contract and the harm caused to the consumer by fulfilling the guarantee claim.
If the consumer asserts a replacement claim within 3 working days of purchase (commissioning) because the product has failed, the Service Provider cannot invoke disproportionate additional costs and must replace the product, provided that the failure prevents its intended use.
If the Service Provider has not undertaken repair or replacement, cannot fulfil this obligation within an appropriate period while respecting the consumer's interests, or the consumer's interest in repair or replacement has ceased, the consumer may, at their choice, request a proportionate price reduction, repair the defect themselves or have it repaired by someone else at the Service Provider's expense, or withdraw from the contract. Withdrawal is not possible for an insignificant defect.
Repair or replacement must be carried out within an appropriate period, respecting the consumer's interests, taking into account the characteristics of the product and the purpose the consumer can expect. The Service Provider must aim to complete repair or replacement within fifteen (15) days at most. If repair or replacement takes longer than fifteen (15) days, the Service Provider must inform the consumer of the expected duration of the repair or replacement. With the consumer's prior consent, this information is given electronically or by other means suitable for proving receipt by the consumer.
Only new parts may be built into the product during repair. Products with a fixed connection, products heavier than 10 kg, or products that cannot be carried as hand luggage on public transport – except vehicles – must be repaired at the place of operation. If repair cannot be carried out at the place of operation, the Service Provider arranges removal and installation and transport there and back.
Unless the consumer decides otherwise, the Service Provider must replace the product within eight (8) days if
a) during the guarantee period, it is established at the first repair that the product cannot be repaired, or
b) after being repaired three (3) times, the product fails again, and the consumer does not request a proportionate price reduction and does not wish to repair the good or have it repaired by someone else at the Service Provider's expense, or
c) the product has not been repaired by the thirtieth (30th) day after the repair request was communicated to the Service Provider, counting from the unsuccessful expiry of the thirty-day period.
If, as above, replacement of the product is not possible, the Service Provider refunds to the consumer, within eight (8) days, the purchase price shown on the receipt presented by the consumer proving payment for the product.
The following consumer goods are exempt from the above obligation (replacement or refund within eight days): electric bicycles, electric scooters, quads, motorcycles, mopeds, trailers.
The consumer may switch from the chosen guarantee right to another. The consumer must pay the Service Provider the cost caused by switching, unless the Service Provider gave cause for the switch or the switch was otherwise justified.

8.5 How can a guarantee claim be asserted?
The consumer can exercise rights under the guarantee with the guarantee card provided to them; an irregularly issued guarantee card, or failure to provide one, does not affect the validity of the guarantee. If the guarantee card is not provided, the conclusion of the contract is deemed proven if the consumer presents the receipt proving payment (the invoice or receipt issued under the VAT Act). Fulfilling a guarantee claim does not require the consumer to return the opened packaging of the consumer good.

8.6 Where can a guarantee claim be asserted?
At their choice, the consumer may assert a guarantee claim directly at the Service Provider's registered office, at any of its sites or branches, or at the repair service indicated by the Service Provider on the guarantee card.

8.7 When is the Service Provider released from its guarantee obligation?
The Service Provider is released from its guarantee obligation only if it proves that the cause of the defect arose after performance.
A defect is not covered by the guarantee in particular, but not exclusively, if it was caused by improper commissioning (unless commissioning was carried out by the Service Provider or its agent, or the improper commissioning is due to an error in the instructions for use), use contrary to its purpose, disregard of the instructions for use, improper storage, improper handling, damage, natural disaster or act of God.

8.8 Voluntary guarantee
The Service Provider may offer a guarantee for its products on terms more favourable to the consumer than those required by the Decree (for example a longer guarantee period), and may also offer a guarantee on different terms for products not subject to the mandatory guarantee under the Decree. In this case, the consumer's rights are governed by the guarantee card.

8.9 Supplementary nature of the guarantee
The guarantee does not affect the consumer's statutory rights, in particular their statutory warranty, product warranty and damages rights. The consumer may assert a statutory warranty claim and a guarantee claim, and a product warranty claim and a guarantee claim, for the same defect at the same time, in parallel. However, once a claim arising from defective performance has been successfully asserted for a given defect (for example the business replaced the product), no further claim can be made for the same defect on another legal basis.

9. Liability

9.1 The information on the Website has been published in good faith, but is for information purposes only; the Service Provider accepts no liability for the accuracy or completeness of the information. This does not affect the Service Provider's statutory liability for the products and for performing the contract (sections 6–8).

9.2 The User uses the Website solely at their own risk and accepts that the Service Provider is not liable for pecuniary and non-pecuniary damage arising during use, beyond liability for breaches of contract caused intentionally, by gross negligence or by a criminal offence, and for breaches of contract harming life, physical integrity or health.

9.3 The Service Provider excludes all liability for the conduct of users of the Website. The User is fully and exclusively responsible for their own conduct; in such cases the Service Provider cooperates fully with the competent authorities to detect infringements.

9.4 The pages of the service may contain links leading to other providers' pages. The Service Provider is not responsible for the privacy practices or other activities of these providers.

9.5 The Service Provider is entitled, but not obliged, to check content made available by Customers when using the Website, and is entitled, but not obliged, to look for signs of unlawful activity in the content published.

9.6 Because of the global nature of the Internet, the User accepts that when using the Website they also act in compliance with the relevant national laws. If any activity related to the use of the Website is not permitted under the law of the User's country, the Customer alone is responsible for the use.

9.7 If the User notices objectionable content on the Website, they must notify the Service Provider without delay. If, in good faith, the Service Provider finds the notification well-founded, it may delete or modify the information without delay.

10. Force majeure

10.1 A Force majeure situation is any circumstance beyond the Service Provider's control, unforeseeable at the time the contract was concluded and unavoidable (for example natural disaster, epidemic and related official restrictions, war, strike, or courier services being unable to operate), that temporarily makes it impossible to perform certain obligations arising from these General Terms and Conditions and from sales contracts (a "Force majeure situation").

10.2 In a Force majeure situation, the processing of received orders and of guarantee, statutory warranty and withdrawal claims may be delayed; the Service Provider processes them without delay once the Force majeure situation ends. Under the Hungarian Civil Code, the Service Provider is not liable for the resulting delay. A Force majeure situation does not affect the User's statutory rights, in particular the right of withdrawal and its deadline.

10.3 The User expressly acknowledges and accepts the above.

11. Other provisions

11.1 By using the system, the Service Provider and Users acknowledge that the Operator may unilaterally amend these General Terms and Conditions (circumstances giving rise to an amendment: change in delivery costs, change in legislation, business interest, changes relating to the company).
The amended General Terms and Conditions enter into force when published on the website and apply only to orders placed after they enter into force; contracts already concluded remain governed by the General Terms and Conditions in force when the order was placed.

11.2 These General Terms and Conditions and the contracts between the parties are governed by Hungarian law. If the User is a consumer, this choice of law does not deprive them of the protection of the provisions that cannot be derogated from by agreement under the law of the country of their habitual residence. Disputes between the parties are decided by the court with jurisdiction under the law; consumers may also turn to the conciliation board under section 4.13.

Last modified: 6 October 2026